Strictly Bicycles offers a simple 30 Day Returns policy. You can return most new, unused item within 30 days from the time of purchase for a refund of the original purchase price. Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed.
To make returns even easier, we provide the option of using our flat-rate shipping label ($8.99).
PLEASE NOTE THE FOLLOWING EXCEPTIONS:
New, unused items purchased with Affirm financing must be returned within 30 days from the time of purchase. For returns on used complete-bikes, contact us at 201-944-7074 or email us at: firstname.lastname@example.org
RETURNS ARE NOT ACCEPTED ON THE FOLLOWING:
Nutritional/food products Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc.) Used or damaged merchandise, unless the item failed due to a manufacturer defect. Strictly Bicycles will facilitate all warranties provided by the individual manufacturers by making a claim on your behalf.
If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon reciept. Please make sure to include your order number and return your package to the address provided below: