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Return and Exchange Policy

RETURNS POLICY

Strictly Bicycles offers a simple 30 Day Returns policy. You can return most new, unused item within 30 days from the time of purchase for a refund of the original purchase price if defective or you are not satisfied. Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed. A restocking fee of up to 20% may be applied depending on the returned product (subject to Strictly Bicycles).

Pre-Owned Bicycles are subject to 20% restocking fee

PLEASE NOTE THE FOLLOWING EXCEPTIONS:

New, unused items purchased with Affirm financing must be returned within 30 days from the time of purchase.

For returns on used complete-bikes, contact us at 201-944-7074 or email us at info@strictlybicycles.com

RETURNS ARE NOT ACCEPTED ON THE FOLLOWING:

Nutritional/food products
Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc.)
Used or damaged merchandise, unless the item failed due to a manufacturer defect. Strictly Bicycles will facilitate all warranties provided by the individual manufacturers by making a claim on your behalf.

If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon receipt. Please make sure to include your order number and return your package to the address provided below:

Strictly Bicycles
Attn: Returns
2347 Hudson Terrace 
Fort Lee, NJ, 07024
201-944-7074

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FREE SHIPPING - For Orders over $49
FREE RETURNS - Within 30 days
100% CUSTOMER SATISFACTION
Online Support