Return and Exchange Policy
Strictly Bicycles offers a simple 30 Day Returns policy. You can return most new, unused item within 30 days from the time of purchase for a refund of the original purchase price if defective or you are not satisfied. Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed. A restocking fee of up to 20% may be applied depending on the returned product (subject to Strictly Bicycles).
Pre-Owned Bicycles are subject to 20% restocking fee
PLEASE NOTE THE FOLLOWING EXCEPTIONS:
New, unused items purchased with Affirm financing must be returned within 30 days from the time of purchase.
For returns on used complete-bikes, contact us at 201-944-7074 or email us at [email protected]
RETURNS ARE NOT ACCEPTED ON THE FOLLOWING:
Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc.)
Used or damaged merchandise, unless the item failed due to a manufacturer defect. Strictly Bicycles will facilitate all warranties provided by the individual manufacturers by making a claim on your behalf.
If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon receipt. Please make sure to include your order number and return your package to the address provided below:
2347 Hudson Terrace
Fort Lee, NJ, 07024