Return and Exchange Policy
RETURNS POLICY
Strictly Bicycles offers a simple 30 Day Returns policy. You can return new/unused item (s) within 30 days from the time of purchase for a refund of the original purchase price if defective. All returns are subject to a 3.0% transaction fee - Waived if the product is defective or sent incorrectly.
Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed. A restocking fee of up to 20% may be applied depending on the returned product (subject to Strictly Bicycles).
Pre-Owned Bicycles returns are subject to 20% restocking fee
Please refer to "Payment Terms & Conditions" for any additional fees on returned items.
PLEASE NOTE THE FOLLOWING EXCEPTIONS:
New, unused items purchased with Affirm financing must be returned within 30 days from the time of purchase.
For returns on used complete-bikes, contact us at 201-944-7074 or email us at info@strictlybicycles.com
RETURNS ARE NOT ACCEPTED ON THE FOLLOWING:
- Nutritional/food products
- Special/Pre-Orders
- Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc.)
- Used or damaged merchandise, unless the item failed due to a manufacturer defect. Strictly Bicycles will facilitate all warranties provided by the individual manufacturers by making a claim on your behalf.
If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon receipt. Please make sure to include your order number and return your package to the address provided below:
Strictly Bicycles
Attn: Returns
2347 Hudson Terrace
Fort Lee, NJ, 07024
201-944-7074
